Introduction
Round Trip Tires (“we,” “our,” or “us”) operates the website https://roundtriptires.ca (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, book an installation, communicate with us, or otherwise interact with our services.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Business Information
- Legal Business Name: Round Trip Tires
- Business Address:
- 96 Walden Gardens SE
- Calgary, Alberta, T2X 0M9
- Canada
- Email: [email protected]
- Phone: +1 (587) 287-9568
2. Personal Information We Collect
We collect personal information that you voluntarily provide and information collected automatically when you use our website.
Information You Provide
This may include:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party providers)
Vehicle and service-related information
Appointment details
Messages or inquiries you send us
Marketing preferences and opt-in consent
Information Collected Automatically
When you visit our website, we may collect:
IP address
Device type, browser type, and operating system
Pages viewed and interactions
Date and time of visits
Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
Process orders, payments, and invoices
Schedule and manage installation appointments
Send order confirmations, reminders, and service updates
Communicate with you via SMS, email, or phone
Provide customer support
Improve our website, services, and user experience
Send marketing and promotional messages (only with your consent)
Prevent fraud and enhance security
Meet legal and regulatory obligations
4. SMS & Messaging Communications
By providing your phone number and opting in through our website, you consent to receive SMS messages from Round Trip Tires, including:
Order confirmations
Appointment reminders
Service updates
Promotional messages
Two-way customer support messages
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
We use Zoom as our SMS messaging provider. Your information is used strictly for communication related to our services and is not sold or shared for unrelated marketing purposes.
5. Payment Processing
Payments may be processed through:
Stripe
PayPal
Interac e-Transfer
Wire Transfer
Cash on Delivery (COD)
We do not store your full payment card details. Payment data is handled securely by our payment processors in accordance with their privacy policies and industry security standards.
6. Email Marketing
We use Brevo to send emails such as:
Order confirmations
Service notifications
Promotions and updates
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve site performance
Understand visitor behavior
Deliver personalized content
Support marketing and analytics
We use:
Google Analytics
Google Tag Manager
Meta (Facebook) Pixel
Google Ads
You can manage or withdraw your consent using our cookie consent banner or your browser settings.
8. Sharing of Personal Information
We may share your information with:
Service providers (hosting, payment processing, messaging, analytics)
Marketing and advertising partners (with consent)
Legal or regulatory authorities if required by law
Business partners assisting in service fulfillment
We do not sell your personal information.
9. Data Retention
We retain your personal information only as long as necessary to:
Fulfill the purposes described in this policy
Meet legal, tax, or accounting requirements
Resolve disputes or enforce agreements
10. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Your Privacy Rights (Canada – PIPEDA)
You have the right to:
Access your personal information
Request corrections
Withdraw consent (where applicable)
Request deletion of your data (subject to legal obligations)
To exercise your rights, contact us at [email protected].
13. International Data Transfers
Your information may be processed or stored outside of Canada, including in the United States, where privacy laws may differ. We take reasonable steps to ensure adequate protection of your data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Round Trip Tires
📍 96 Walden Gardens SE, Calgary, AB, T2X 0M9
📞 +1 (587) 287-9568